Goal:

• Access the usability and the flexibility of the map

• Solve the search function issue

• Add visibility of system status

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Reputation: the increasing university ranking in the US

First impression: prospective students and their parents

Performance: the map can locate the building and its route in a timely manner

​(Click photo to see the script)

• Define the task-based usability test goal

• Identify target users/persona

• Design the pre-test questionnaire and tasks

• Plan test equipment, location, time 

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• Target users (3-12 users):

Students, staffs or visitors age from 18-55 in the Northeastern University who needs to use the map.

• Location: Northeastern Snell library

• Equipment: Record device, pen, paper

• Session time: 30 mins

• Unclear documentation and support

• Missing feedback when jumping to a new window

• Fail to notice the direction tab when clicking the building

• Unexpected functionality of the tab

• Use of non-standard control of drag and move the screen

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• Fix the current toggle icon on

• Create a popup for tabs

• Add alert windows when the map redirect the user to Google map

• Change the gesture of screen control(see presentation https://vimeo.com/277396626)

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